Frequently Asked Questions

Welcome to Lume & Luxe! We’re here to help you find the perfect clothing, shawls, scarves, and art pieces. Below are some frequently asked questions to make your shopping experience seamless.

1. What is Lume & Luxe?

Lume & Luxe is a boutique store offering elegant clothing, shawls, scarves, and art. We focus on timeless designs, quality craftsmanship, and pieces that blend luxury with individuality.

2. Where are your products made?

We work with skilled artisans and trusted manufacturers locally and globally to create high-quality products with attention to detail and sustainable practices wherever possible.

3. Do you offer custom or personalized designs?

Yes! We offer customisation on selected artefacts. If you’re looking for something unique, please contact us to discuss your ideas.

4. How should I care for my shawls and scarves?

Most of our shawls and scarves are made from delicate materials. We recommend:

• Dry cleaning for silk and wool pieces.

• Gentle hand washing with mild detergent for cotton or other natural fibers.

• Storing them flat or hanging to avoid creases.


Each product includes specific care instructions—please follow them for the best results.

5. Are your art pieces original?

Yes, all art pieces are original creations by talented artists. Each one is unique, with limited-edition prints available for select works.

6. How long does shipping take?

Domestic orders: Typically 3–7 business days.

Delivery times may vary depending on your location and shipping option selected.

7. Do you ship internationally?

Yes we do not ship Internationally.

8. Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

9. What is your return policy?

Please Read the Refund Policy at the bottom of the Website.

10. Are your products sustainable?

We are committed to sustainability by prioritizing eco-friendly materials, ethical production practices, and minimizing waste. We strive to support artisans and communities through fair trade partnerships.

11. What materials do you use?

Our pieces feature high-quality natural fibers like silk, wool, and cotton. For our art, we use archival-grade paper and eco-conscious materials whenever possible.

12. Still have questions?

Feel free to contact us directly. Thank you for supporting Lume & Luxe!